Webex can produce captions during a call and a transcript for cloud recordings, depending on your plan and what your site administrator has enabled. Here is how to get to it, and how to come away with the decisions rather than just the words.
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Webex covers the transcript itself on eligible plans. Laxis covers the transcript and everything that has to happen after it.
Webex offers closed captions during meetings and a transcript for cloud recordings, with availability tied to your plan and your site administrator's settings.
Laxis transcribes the call as it runs, labels speakers, and produces a summary and action items — on any Webex plan, alongside your meetings from every other platform.
Webex separates live captions from saved transcripts. Captions help people follow along during the call; a saved transcript generally comes from recording the meeting to the Webex cloud. Which of these you have depends on your plan and your site settings, so it is worth checking before an important call rather than after it.
Captions, transcripts, and assistant features are distributed across Webex plans and can be enabled or restricted by your site administrator.
Enable closed captions during the meeting for live text. For something you can reread later, record the meeting to the Webex cloud.
Once processing finishes, the transcript is available from the recording in Webex, where it can be reviewed and downloaded.
Laxis is listed on the Webex App Hub and captures the conversation independently of your Webex tier. Whether your team is on Webex for customer calls and something else internally, every conversation ends up in one place.
The desktop app captures the call locally, so a transcript does not require cloud recording or a specific Webex tier.
Speaker-attributed text builds during the meeting in over 100 languages, rather than after processing completes.
Summary and action items are ready at the end of the call and can go straight to attendees.
Where the built-in features stop and the follow-up work starts.
| Webex captions & transcripts | Laxis | |
|---|---|---|
| Availability | Varies by plan and site administrator settings | Any Webex plan |
| Saved transcript | Generally requires a cloud recording | Saved by default for every call |
| Summary and action items | Not produced from the transcript | Written automatically with the transcript |
| Other platforms | Webex meetings only | Zoom, Meet, Teams, and in-person too |
| Search | Recording by recording | Across every meeting at once |
| CRM | Manual | Syncs to HubSpot and Salesforce |
The parts of the post-meeting hour that do not have to be manual.
Each line attributed, so a commitment can be traced to the person who made it.
The same structure every time for each meeting type your team runs.
Next steps extracted and attributed, ready to send to attendees.
Find the call where a commitment was made without knowing which one it was.
Webex, Zoom, Meet, Teams, and in-person conversations in one workspace.
Customer calls land in HubSpot or Salesforce with their notes attached.
It depends on your plan and your site administrator's settings. Webex offers live captions during meetings and transcripts for cloud recordings, but neither is guaranteed on every tier, so check your site configuration before relying on it.
When a transcript is generated for a cloud recording, it is available from that recording in Webex once processing finishes, where it can be read and downloaded.
Captions are live text shown during the meeting and are not kept afterwards. A transcript is a saved record you can reread, and generally comes from recording the meeting rather than from captions being on.
Yes, with Laxis. It captures the conversation from the desktop app rather than through Webex's recording pipeline, so a transcript does not depend on cloud recording being available or enabled.
Laxis is listed on the Webex App Hub, and the desktop app also captures Webex calls directly without anything joining the meeting.
That is the main reason teams use Laxis for Webex. Meetings from every platform, plus in-person conversations, sit in a single searchable workspace instead of one archive per tool.
Availability varies by plan and by what your site administrator has enabled, so it is worth checking before an important call rather than after it. Live captions are not a saved record - they vanish with the call - and a transcript you can reread generally means recording the meeting to the Webex cloud. Either way you get the words rather than the decisions, and Webex meetings stay in Webex, separate from calls your team holds elsewhere.
A live transcript, a summary, and the follow-ups — without depending on your Webex tier.
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